https://community.bt.com/t5/Bills-Packages/Bereavement-moved-Overseas/m-p/2322871#M161031 <P>We had a death in the family and had to quickly move back home, to the USA. I called to close our account and end our contract explained the situation, even offer to provide a death certificate which has the same surname as our account. I had our neighbor return all our equipment since we left quite quickly.&nbsp;</P><P>We are now back in the USA and getting notices we still owe on our account since we terminated the contract early. Isn't there a special circumstance situation where the early termination fees are dismissed when there is a death? And since we are back home, we are unable to make a call since without it costing $100 since you are on hold for a while and there is no chat option when I open my browser, I believe it is because we are in the USA. And there is no email to contact them, so here I am not sure what to do.</P> Thu, 26 Oct 2023 17:06:59 GMT nursetam 2023-10-26T17:06:59Z https://community.bt.com/t5/Bills-Packages/Bereavement-moved-Overseas/m-p/2322871#M161031 <P>We had a death in the family and had to quickly move back home, to the USA. I called to close our account and end our contract explained the situation, even offer to provide a death certificate which has the same surname as our account. I had our neighbor return all our equipment since we left quite quickly.&nbsp;</P><P>We are now back in the USA and getting notices we still owe on our account since we terminated the contract early. Isn't there a special circumstance situation where the early termination fees are dismissed when there is a death? And since we are back home, we are unable to make a call since without it costing $100 since you are on hold for a while and there is no chat option when I open my browser, I believe it is because we are in the USA. And there is no email to contact them, so here I am not sure what to do.</P> Thu, 26 Oct 2023 17:06:59 GMT https://community.bt.com/t5/Bills-Packages/Bereavement-moved-Overseas/m-p/2322871#M161031 nursetam 2023-10-26T17:06:59Z https://community.bt.com/t5/Bills-Packages/Bereavement-moved-Overseas/m-p/2322876#M161032 <P>The waiving of the early cancellation charges normally only applies on the death of the BT account holder which is not the case here hence the charges requested by BT</P> Thu, 26 Oct 2023 17:39:26 GMT https://community.bt.com/t5/Bills-Packages/Bereavement-moved-Overseas/m-p/2322876#M161032 imjolly 2023-10-26T17:39:26Z