This topic

WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 13:14:00 GMT

Essentially, we cannot get FTTC or FTTP, even though we live in a town of 10K population. I have been using the wholesale open reach website and previously it stated that there was a waiting list as the cabinet was full. But now it states that "a stop sell is in place", in the exact words:

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises, ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

When I read about the stop sell rules here

It suggests that the whole of UK has stop sell applied to it, so if you have FTTC already you are fine but if you haven't you are stuck with nothing until Dec 2025 when all exchanges are upgraded to digital

Is this true? what can we do to get any broadband that's faster than Copper?

Thanks for any help as we gone from checking the wholesale website every day with the hope of getting a port to no hope at all now

Re: WLR Withdrawal stop sell rules

jac_95 — Sat, 28 Oct 2023 13:27:53 GMT

Hi @jonnyfartpants

There's different stop sells in place.

The one where you refer to digital is the WLR/PSTN stop sell which is the stop sell of traditional analogue phone services. The 2025 date is the WLR PSTN (analogue phone service) closure date. The nation wide stop sell for this came in on 5th September 2023. Providers such as BT Consumer and EE for example will only be order what is known as Single Order products where there's no longer a PSTN/WLR traditional analogue phone service included

Copper based broadband such as ADSL or hybrid fibre such as FTTC will still be able present going past 2025 until a Openreach full fibre broadband service becomes available in your area. Openreach have another project that's for full fibre rollout to 25 million homes and businesses by December 2026: https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband

Once Openreach full fibre becomes available to you and your exchange area has 75%+ full fibre available then the copper stop sell applies: https://www.openreach.com/fibre-broadband/retiring-the-copper-network

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 13:48:06 GMT

OK I understand, but the unavailability of any FTTC products from now until well whenever because of the Stop Sell rules seems a little weird. Bearing in mind that they are building a new estate down the road. None of these new houses will be able to get any form of FTTC or FTTP
??

I only want FTTC
Cheers

Re: WLR Withdrawal stop sell rules

jac_95 — Sat, 28 Oct 2023 14:02:18 GMT

The unavailability of FTTC will be unrelated to the WLR stop sell. The note you highlighted in your first post is shown for everyone on the BT Wholesale Checker.

All it is saying is that if WBC FTTP or FTTC is available then providers should choose that than a ADSL based copper alternative.

As to your issue ordering a FTTC service this does sound like it's down to your cabinet being full and no spare ports available - the table has gotten quite long but there'll be a column for WBC SOGEA

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 13:59:04 GMT

Why was this moved to bills and packages? Its a technical question about broadband fibre FTTC or FTTP availability and should have remained at BT fibre really.

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 14:07:45 GMT

OK but what I am saying is that it stated until 05/09/2023 that there was a waiting list but after the Stop Sell it now states that its unavailable. We actually were tipped off that someone was moving from our block and checked when they had their line cut off and it stated that FTTC was available so we singed up with Shell Energy in the morning but they didn't order until 23:00 and lost the port because they was too slow to actually order.

So the language has changed from Available and Waiting list to Unavailable since the 5th of September??

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 14:08:39 GMT

Re: WLR Withdrawal stop sell rules

jac_95 — Sat, 28 Oct 2023 14:26:03 GMT

@jonnyfartpants

It's is showing as SOGEA (which is what you are now needing to look at) is showing available for you.

Don't look at the bit I crossed out - you need to look at the green bit I highlighted.

Only SO products are available since 5th September 2023 hence why the WBC FTTC available column is showing unavailable - you need to now look at the WBC SOGEA column instead.

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 17:23:57 GMT

How do I get Sogea? I dont need aa telephone line anyway
Thanks for your help

Re: WLR Withdrawal stop sell rules

licquorice — Sat, 28 Oct 2023 17:26:41 GMT

Just order it

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sat, 28 Oct 2023 17:55:31 GMT

Funny 🙂 its just that all the broadband companies make no mention of it and if I try Talk Talk, BT, Vodaphone etc they just say that only Copper is available

Re: WLR Withdrawal stop sell rules

NeilO — Sat, 28 Oct 2023 18:20:15 GMT

@jonnyfartpants What speeds are you being quoted? FTTC SOGEA is fibre to the cabinet and copper from the cabinet to your home.

Neil

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sun, 29 Oct 2023 12:42:08 GMT

I am not being quoted for any type of broadband, I can only get Copper at 5mps. This is my point. Apparently FTTC isn't available

Re: WLR Withdrawal stop sell rules

iniltous — Sun, 29 Oct 2023 13:09:23 GMT

As this is a BT Consumer forum, the availability other ISP have for a product is immaterial, but the checker returns you have posted indicate that SoGEA is available ( FTTC without a PSTN phone service ) .

What do you currently have ? , do you have FTTC service but looking to switch provider to BT , or you are not currently a customer of any provider at the address in question and want FTTC with BT or you have ADSL and want FTTC from BT ?

If you go through the BT order entry process, perhaps you can screen grab and post the images showing no FTTC products

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sun, 29 Oct 2023 13:44:03 GMT

Yes I understand all of that, the screengrab of the wholesale website has been posted. FTTC is listed as "Unavailable" and used to say "Waiting list". I have no service at all but neighbours do have FTTC. The waiting list was for ports to become available in the cabinet but since the 5th Sept it now states "Unavailable"

I can currently only get Copper with a guarantee of 2mps for £29.99. Which I am not going to sign up for.

I have ben told that SOGEA is available but dont understand why ISP's like BT do not offer it. I have found that Zen.co.uk do it for 29.99 at 67mbs, but if there are no ports or a stop sell has been applied then this might not be available either

Re: WLR Withdrawal stop sell rules

iniltous — Sun, 29 Oct 2023 13:52:45 GMT

The request was to screen grab and post the screenshot from the BT Consumer site showing only ADSL speeds available , obviously if there are no ports spare in the FTTC ‘cabinet’ , then SoGEA would show waiting list , if Zen show availability, then that pretty much shows that at a wholesale level the product is available, individual ISP , could for their own reasons chose not to offer products

There is no stop sell on SoGEA

Re: WLR Withdrawal stop sell rules

imjolly — Sun, 29 Oct 2023 13:52:42 GMT

have you tried contacting ZEN and see if they will offer anything as it does not look likely you are not going to get FTTC from BT

Re: WLR Withdrawal stop sell rules

jonnyfartpants — Sun, 29 Oct 2023 14:27:19 GMT

Can I thank everyone for their help. I think this was a DB peculation thing, as when I check today all ISPs are now offering broadband with no phone option so SOGEA. Yesterday there was nothing and hasn't been since 5th of September