This topic

Multiple Account Numbers

Harvrussell — Wed, 18 Oct 2023 20:50:43 GMT

Like many other people on here, I’m unable to view my account correctly due to my historic account numbers with previous BT Subscriptions
BT Assistance would be appreciated

Re: Multiple Account Numbers

JohnC2 — Thu, 19 Oct 2023 07:55:17 GMT

Hi @Harvrussell, welcome to the forum. I'm sorry that you've old accounts on your BTID and this is causing some issues.

If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old accounts linked.
Cheers
John

Re: Multiple Account Numbers

DavidM — Mon, 30 Oct 2023 11:05:33 GMT

Hi @Harvrussell ,

I dropped you a reply to your private message recently. Can you get back to me and let me know how you want to proceed?

Cheers

David