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BT website won’t show personalised Broadband renewal deals

Roy12345 — Tue, 31 Oct 2023 18:26:21 GMT

I notice someone else posted about this issue recently. My BT broadband contract is nearing its end, I get email prompts to renew but when I log in and try to, I get the message 'Sorry, we can't show you any personalised deals at the moment.'

It's been like this for many days. Any ideas?

Re: BT website won’t show personalised Broadband renewal deals

David — Tue, 31 Oct 2023 19:25:30 GMT

Hi @Roy12345

If you call freephone 0800 800 030 select option 1 you will be able to renew your contract through a retentions advisor.

Re: BT website won’t show personalised Broadband renewal deals

Roy12345 — Wed, 01 Nov 2023 18:32:47 GMT

Thanks for that, but I really wanted to see the offers before engaging some agent live, time to think and compare the market as it were.

Is there really no way to fix this issue online?

Re: BT website won’t show personalised Broadband renewal deals

Weerab1983 — Wed, 01 Nov 2023 23:46:37 GMT

It may be to do with BT customers being switched to EE for broadband