https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2324294#M161316 <P>I want to be able to access family controls and billing info. I've registered but keep getting the above error message when I try to log in on the app, desktop and mobile. Its very frustrating!</P> Thu, 02 Nov 2023 11:17:53 GMT DHickson 2023-11-02T11:17:53Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2324294#M161316 <P>I want to be able to access family controls and billing info. I've registered but keep getting the above error message when I try to log in on the app, desktop and mobile. Its very frustrating!</P> Thu, 02 Nov 2023 11:17:53 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2324294#M161316 DHickson 2023-11-02T11:17:53Z https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2324305#M161320 <P><SPAN style="font-size:14px;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/323630">@DHickson</a></SPAN>, sorry you're having trouble accessing some parts of your MyBT.&nbsp;</SPAN><BR /><SPAN style="font-size:14px;">Please check if you've an old closed account linked to your BTID. Check if there is a drop down option beside your account number.</SPAN><BR /><SPAN style="font-size:14px;">If you have then i</SPAN><SPAN style="background-color:white;font-size:14px;">f you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok as the old account is most likely the cause.</SPAN><BR />Cheers</P> <P>John</P> <P>&nbsp;</P> Thu, 02 Nov 2023 11:49:42 GMT https://community.bt.com/t5/Bills-Packages/Sorry-we-can-t-get-your-account-details-at-the-moment/m-p/2324305#M161320 JohnC2 2023-11-02T11:49:42Z