This topic

BT Halo Charges

jb1441 — Fri, 27 Oct 2023 04:54:10 GMT

My Monthly bill is now £60 for broadband only. Am I paying extra for the Halo service?

Only other suppliers appear to be a lot less expensive.

Thanks for reading....

Re: BT Halo Charges

caravanj — Fri, 27 Oct 2023 05:41:58 GMT

@jb1441

If you log into MyBT account it should tell you what products you're paying for & the costs.

Ours does.

Full Fibre 500 £50.99

Discount £8

Unlimited Minutes £18

Total £60.99

Re: BT Halo Charges

Dippu — Fri, 27 Oct 2023 07:21:21 GMT

I think the original question was is Halo additional cost to the Broadband. E.g Full Fibre 900 Broadband only is £54.99 what is the cost of Full Fibre 900 with Halo 3?

I wondered this question as well because MyBT Account does not break it down.

Re: BT Halo Charges

jb1441 — Fri, 27 Oct 2023 07:48:23 GMT

Thank you for replying. Yes that is what I am wondering. I never use the extending round halo and would hate to think part of that £60 was going to pay for something that just sits there. I have been thinking of changing to a less expensive supplier. But would the others soon put there charges up too?

Regards ...

Re: BT Halo Charges

Anonymous — Fri, 27 Oct 2023 08:47:49 GMT

You will know if you have BT Halo by looking at the menu in My BT as soon as you login. If you do, you will have a “Your BT Halo” option to enable you to manage the benefits.

Halo

Re: BT Halo Charges

Dippu — Fri, 27 Oct 2023 09:26:57 GMT

@Anonymous Thank you, but that is not the question. The question is how much is Halo 3 on top of the standard broadband or is it free?

Re: BT Halo Charges

Anonymous — Fri, 27 Oct 2023 10:09:01 GMT

@Dippu I was answering the original “how would I know if I have it” post by @jb1441 .

In terms of your query, there is no answer because it isn’t a standard price add on.

For example, I was paying £32.99 for Fibre 2 and at the time, Halo3+ was £76.99 (I kid you not).

You might assume £76.99 minus £32.99 gives you the value of Halo3+, but because prices and deals constantly change, I actually upgraded to Halo3+ when it was £44.99.

So you can’t say Halo is £x, because it varies based on what you are paying now and what deal is offered at the time.

Re: BT Halo Charges

licquorice — Fri, 27 Oct 2023 10:18:59 GMT

Halo 3 and Halo 3+ are different things. Halo 3+ provides a Hybrid Connect device whereas Halo 3 doesn't.

As @Anonymous has said, it is impossible to give a price for the benefits as they come as part of a package and are not itemised. Having Halo 3+ will definitely be more expensive than either Halo 3 or no Halo.

Re: BT Halo Charges

VeteranISPUser — Fri, 27 Oct 2023 10:40:50 GMT

Hi @jb1441

Just to give you another example.

I currently have Fibre 2 for £25.99 which includes a £8 discount.

I am being offered Fibre 2 with Halo 3 for £34 extra a month making £59.99 (I kid you not).

To answer your question. You are probably paying double for Halo 3 or an extra 100%.

Re: BT Halo Charges

Dippu — Fri, 27 Oct 2023 10:58:07 GMT

@VeteranISPUser Great answer and it will help me to decide in November when contract expires. I am looking to downgrade from Full Fibre 900 with Halo 3 to Full Fibre 100 no Halo. At the moment I'm paying approx. £74 with phone line.

Thanks.

Re: BT Halo Charges

VeteranISPUser — Fri, 27 Oct 2023 11:09:21 GMT

Hi @Dippu Just be aware, they will be extremely reluctant to offer you anything without Halo. Once you have it, they may prefer you to leave, rather than remove it. I had to leave to get them to take off my Halo 3+. They then called and offered to beat the new ISP price which I took.

Re: BT Halo Charges

Anonymous — Fri, 27 Oct 2023 11:19:48 GMT

There is also a debate to be had @Dippu if Halo3+ offers any real benefit when you are already on the far more robust FTTP.

I have FTTC and having a back up in place when running on an ancient copper line makes sense to me at the right price, but you have fibre all the way into the house which is much more reliable.

Re: BT Halo Charges

licquorice — Fri, 27 Oct 2023 11:28:06 GMT

Exactly, Halo 3+ on full fibre is definitely not worth having.

Re: BT Halo Charges

Dippu — Fri, 27 Oct 2023 11:40:12 GMT

Great responses. I’m surprised that I won’t be allowed to downgrade unless I leave.

I have FTTP and no longer have requirements for high speeds, it’s money down the drain. We’ll see what happens in November.

Re: BT Halo Charges

Anonymous — Fri, 27 Oct 2023 12:23:08 GMT

Just to muddy the waters further, I can add Halo for £16.84. I'm correctly not offered Halo+ as I have no usable EE signal.

Checking a Fibre enabled area as a new customer, there's no mention of Halo at all. You can add Complete WiFi for £10 &/or Hybrid Connect for £7. No mention of a MiFi device in case of a fault, Home Tech visits except for installation or the renewal price promise. So it looks like they're fiddling with the "enhanced" packages yet again.

Re: BT Halo Charges

garybs29 — Fri, 27 Oct 2023 12:28:05 GMT

@Anonymouswrote:
Checking a Fibre enabled area as a new customer, there's no mention of Halo at all. You can add Complete WiFi for £10 &/or Hybrid Connect for £7. No mention of a MiFi device in case of a fault, Home Tech visits except for installation or the renewal price promise. So it looks like they're fiddling with the "enhanced" packages yet again.

There is lierally a "Discover BT Halo" option at the top of this & every page where you can see halo deals available as a new customer when you inoput an address, hardly fiddling with the packages at all

Re: BT Halo Charges

VeteranISPUser — Fri, 27 Oct 2023 12:32:41 GMT

@Dippuwrote:
We’ll see what happens in November.

Hi @Dippu Please come back and let us know how you get on.

Re: BT Halo Charges

Dippu — Fri, 27 Oct 2023 12:55:23 GMT

👍

Re: BT Halo Charges

Puma937 — Thu, 02 Nov 2023 23:56:22 GMT

@jb1441 @Dippu - I've been in a similar situation since my contract ended at the end of March. Paying £67.50 for Fibre Halo 3+ (73mb), with no option to downgrade or remove Halo with My BT. At the time I called the 'Values' team on a number of occasions and BT would not budge, only offering a speed upgrade for a small increase. There was no way I could remove Halo and reduce my monthly budget without leaving.

I then posted a complaint on the Community boards and received assistance from the Mods (who were great), who suddenly stated that I could downgrade and offered prices akin to new customers. We then unfortunately had a personal family illness to deal with, so the account has been left ever since (out of contract).

Fast forward to November and I'm looking to take out a new contract with BT or move to EE, so I thought I would phone up the Values team again - just to test the water. Surprise surprise, all the quotes are for Halo 3+ packages and it was stated that 'I am locked into Halo forever unless I leave'. The prices are extortionate and due to having TV with BT, I cannot move to EE unless I cancel my TV with BT and then re-join with TV only. The EE prices are also all upgrades for additional cost.

Basically the only easy way to get out of Halo is to get a Mod on here to assist you - but that takes days to get a response.

Re: BT Halo Charges

Dippu — Fri, 03 Nov 2023 09:59:49 GMT

@Puma937 Thanks for heads up! , I'm very surprised that BT can get away with this. There is nothing in T&Cs saying that you are locked in for life unless you leave.

I will find out end of November.