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Full fibre upgrade -online

dksglen — Fri, 03 Nov 2023 11:27:18 GMT

As I'm an existing customer I can upgrade online, can anyone advise how long it takes? Instant?

Going from 500-900 btw.

Re: Full fibre upgrade -online

NeilO — Fri, 03 Nov 2023 15:03:46 GMT

Hi @dksglen welcome back to the community and thanks for posting. I'm sorry, it's not instant. When you're placing the order it will let you know when the upgrade will complete.

Thanks

Neil

Re: Full fibre upgrade -online

dksglen — Fri, 03 Nov 2023 16:05:12 GMT

Thanks for the reply. Are we talking hours/days.

Would an engineer be required ?

Re: Full fibre upgrade -online

licquorice — Fri, 03 Nov 2023 16:30:35 GMT

Minutes, and no.

I assume you mean the actual upgrade rather than time between ordering and completion.

Re: Full fibre upgrade -online

dksglen — Fri, 03 Nov 2023 16:46:14 GMT

Yeah, I mean from when i have actually ordered until the upgrade gets sent through and the speed increases.

Re: Full fibre upgrade -online

licquorice — Fri, 03 Nov 2023 16:55:57 GMT

In that case, it depends on the workload of the staff involved.

Re: Full fibre upgrade -online

dksglen — Fri, 03 Nov 2023 17:03:55 GMT

Thanks 👍