This topic

Order still showing as open

angell5011 — Fri, 03 Nov 2023 15:46:49 GMT

Hi.

Two weeks ago I upgraded my broadband to full fibre and my landline to digital voice. The engineer came out and did all that was needed. However the order is still showing as open and I'm unable to do anything on my account until it is closed. It doesnt seem as if my account is showing the new full fibre package either still showing halo 250. Anyone have any advise on how I can resolve this. Thanks

Re: Order still showing as open

JohnC2 — Fri, 03 Nov 2023 19:27:20 GMT

Hi @angell5011, has the order fully completed and is working for you including the Digital Voice?

Cheers

John

Re: Order still showing as open

angell5011 — Fri, 03 Nov 2023 19:46:22 GMT

I believe its all completed. I'm receiving the faster speed and the phone has changed to digital. When I track the order everything has a green tick apart from bt wifi, that has a yellow triangle next to it. I want to also change a couple of things on the account but says that I can't do anything whilst the order is still open.

Re: Order still showing as open

JohnC2 — Fri, 03 Nov 2023 20:11:39 GMT

Hi @angell5011, thanks for confirming all is working,

If you're in a hurry it would be best to call in and speak with our orders team and they'll get this fixed for you.
If you are ok to wait a few days I've sent you a Private Message so you can get in touch with the Mod team for help fixing this.
Cheers

John

Re: Order still showing as open

angell5011 — Mon, 06 Nov 2023 17:10:39 GMT

Hi. Just to let you know. I've contacted BT this afternoon and all is now being sorted. Thank you for offering your help with this matter.

Re: Order still showing as open

angell5011 — Mon, 06 Nov 2023 17:16:43 GMT

Hi. I have contacted BT this afternoon and they are now working on getting this sorted out for me. Thanks for the offer of help. It was greatly appreciated.

Re: Order still showing as open

PaddyB — Mon, 06 Nov 2023 17:45:03 GMT

Hi @angell5011,

Thank you for posting back to update the thread.

Thanks,

Paddy