This topic

Unable to log into MyBT

AlanR — Sat, 04 Nov 2023 16:25:07 GMT

I have been unable to log in to MyBT for 2 days.

I have tried different browsers and reset/restarted the HH5 to no avail. Connection is stable and accesses all other web sites without issue.

Local exchange is Hereford. No issues are reported that I can find. Anyone else with this problem or is it just me?

Cannot access MyBT

conrad — Fri, 03 Nov 2023 12:51:41 GMT

Have tried using Chrome ,usual browser, and Edge but when I use the log in page all that happens is either the "Took to long to respond" or a blank page is displayed. This has only occurred in the last couple of days. Cookies are cleared daily.
Have no idea how to get this sorted but guess a blank page loading is likely to be a BT system problem.

I only have a laptop as my sole internet access - no mobile etc.

Re: Cannot access MyBT

JoDy2 — Fri, 03 Nov 2023 13:34:01 GMT

Hello,

I'm having the exact same problem.

It worked fine until yesterday morning when I tried to log in, so it's the second day for me too.

Cleared cookies caches a few times, but no difference, I use desktop, Chrome.

I get white page or if I wait a few minutes I get the:

Hope someone can help as noticed a few post about the same issue.

Re: Cannot access MyBT

NeilO — Fri, 03 Nov 2023 14:15:16 GMT

We are aware that My BT is experiencing latency and some pages are not accessible. We are working to fix this as soon as possible and we're sorry for any inconvenience caused. We recommend that you try again later when My BT is back to normal.

Thanks
Neil

Re: Cannot access MyBT

JoDy2 — Sat, 04 Nov 2023 11:50:08 GMT

hi @NeilO

Thanks for your response, any updates ?

it's been now 3 days that the MyBT pages are not accessible apart from this community page.

It's not a "latency" they are not loading nor responding.

I checked again on my desktop, Ipad & android mobile & again MyBT pages wont load after I log in, it gets stuck there & it wont progress further.

I also checked downdetector website for problems with BT & there are many posters with the same problem.

I have new orders to track, some are incorrect & need cancelling but am not able to access MyBT for 3 days now.

Any ideas when this will be fixed?

Mybt

CabbyPatch1 — Sat, 04 Nov 2023 12:35:16 GMT

For the past 3 days I’ve not been able to access Mybt, it won’t accept my password, sometimes it’s unable to connect to the internet.

is there an issue and if so how long will it take before I can login to Mybt?

Re: Mybt

conrad — Sat, 04 Nov 2023 12:49:57 GMT

Yes

See these for moderators comments

https://community.bt.com/t5/Bills-Packages/Cannot-access-MyBT/td-p/2324621

https://community.bt.com/t5/Email/Can-t-login-to-email-or-my-bt/td-p/2324412

Re: Cannot access MyBT

conrad — Sat, 04 Nov 2023 12:51:58 GMT

@JoDy2

Sainsburys once had a similar problem with pages loading as blanks and it took them around a week to fix it.

Re: Cannot access MyBT

CabbyPatch1 — Sat, 04 Nov 2023 12:54:11 GMT

I’ve got the same issue, I’m unable to login into mybt account, I’m new to bt tv and this is not what I expected from BT, I want to access my bt account to see what info it has re payments, my Netflix details etc

Re: Unable to log into MyBT

JoDy2 — Sat, 04 Nov 2023 16:36:20 GMT

hi,

Yes, lots of users have the same problem since about 3 days now, have a look here:

https://community.bt.com/t5/Email/Can-t-login-to-email-or-my-bt/td-p/2324412

https://community.bt.com/t5/Bills-Packages/Cannot-access-MyBT/td-p/2324621

https://community.bt.com/t5/Bills-Packages/Mybt/m-p/2324817#M161408

Re: Unable to log into MyBT

AlanR — Sat, 04 Nov 2023 16:41:05 GMT

Hi,

Thanks for the response and the links. I appreciate it.

Regards

Alan.

cant log in to mybt

David51 — Sat, 04 Nov 2023 17:25:09 GMT

Re: Unable to log into MyBT

HHGTTG — Sat, 04 Nov 2023 18:17:49 GMT

That's strange. I assume it's been corrected now as I have just managed to log into MyBT a few moments ago.

I've been locked out of MyBT desktop for over a week for no apparent reason. What can I do?

JackoBlaster — Sat, 04 Nov 2023 18:27:18 GMT

Can't access my bills on line or through app

Notsotechyuser — Sat, 04 Nov 2023 18:33:35 GMT

Hi,

I am having problems accessing my Bills. Can log into My BT fine but when I select my bills I'm just getting a blank page, other pages load fine. Went to BT app and selected my bills - again a blank page. Is there an issue? (tried Google and can't see anything)

Re: Unable to log into MyBT

JoDy2 — Sat, 04 Nov 2023 18:45:03 GMT

Not for me, it's still not working on any devise I try.

None other websites I regularly use are affected, it's only MyBT & all BT's links that stopped working 3 days ago apart from this community forum - which is the only page that still works for me.

Re: I've been locked out of MyBT desktop for over a week for no apparent reason. What can I do?

licquorice — Sat, 04 Nov 2023 20:04:10 GMT

Why is everyone so desperate to access MyBT?

mybt.com is down for few days

denvin — Sat, 04 Nov 2023 21:36:10 GMT

has sanyone else experoiencing going to my bt.ccom, is extremelly slow and cannot see your bills, products etc

hasanyone alse got any update

Re: mybt.com is down for few days

Les-Gibson — Sat, 04 Nov 2023 22:21:05 GMT

I find that the app is working fine but MyBT isn't working as it should regardless of which browser I use.

Re: mybt.com is down for few days

Winston11 — Sat, 04 Nov 2023 23:18:49 GMT

Yes mine is down as well something for the past 4 days. Not a happy bunny really also problem logging into bt email account