https://community.bt.com/t5/Bills-Packages/Old-Order-still-showing-as-open-unable-to-close/m-p/2325201#M161508 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/323787">@seabassbluesman</a></SPAN>, sorry that this order is still showing up as open on your account.&nbsp;</P> <P>I've sent you a Private Message so you can get in touch with the Mod team for help resolving this.</P> <P>Cheers</P> <P>John</P> Mon, 06 Nov 2023 10:22:07 GMT JohnC2 2023-11-06T10:22:07Z https://community.bt.com/t5/Bills-Packages/Old-Order-still-showing-as-open-unable-to-close/m-p/2325138#M161488 <P>Hi,</P><P>I have an old order showing as 'Open order' on my account. I've called and spoken to BT 5 times, each time they have tried to cancel it and said they have. It is not disappearing and it means I am unable to view/alter my services/packages. Can any admins etc help me remove this?</P><P>Many thanks&nbsp;</P><P>&nbsp;</P> Sun, 05 Nov 2023 18:51:21 GMT https://community.bt.com/t5/Bills-Packages/Old-Order-still-showing-as-open-unable-to-close/m-p/2325138#M161488 seabassbluesman 2023-11-05T18:51:21Z https://community.bt.com/t5/Bills-Packages/Old-Order-still-showing-as-open-unable-to-close/m-p/2325201#M161508 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/323787">@seabassbluesman</a></SPAN>, sorry that this order is still showing up as open on your account.&nbsp;</P> <P>I've sent you a Private Message so you can get in touch with the Mod team for help resolving this.</P> <P>Cheers</P> <P>John</P> Mon, 06 Nov 2023 10:22:07 GMT https://community.bt.com/t5/Bills-Packages/Old-Order-still-showing-as-open-unable-to-close/m-p/2325201#M161508 JohnC2 2023-11-06T10:22:07Z