https://community.bt.com/t5/Bills-Packages/2-Accounts/m-p/2325232#M161526 <P>For some reason I have 2 BT accounts, although only 1 is visible&nbsp; on my account page.<BR />As I can pay my bill on this account I assume its an active account, but when I tried to test my broadband speed because it seems slow I get a different message.<BR /><BR />When trying the test I get told you can't find my account, so can you delete one?<BR /><BR />If you can't find this account to fix faults why can you find it to take money?<BR /><BR />Can you delete one so that I just have the one working account that I can use to pay the bill and test/report any faults please.<BR /><BR />Thank you.</P> Mon, 06 Nov 2023 12:14:19 GMT MarcProudlove 2023-11-06T12:14:19Z https://community.bt.com/t5/Bills-Packages/2-Accounts/m-p/2325232#M161526 <P>For some reason I have 2 BT accounts, although only 1 is visible&nbsp; on my account page.<BR />As I can pay my bill on this account I assume its an active account, but when I tried to test my broadband speed because it seems slow I get a different message.<BR /><BR />When trying the test I get told you can't find my account, so can you delete one?<BR /><BR />If you can't find this account to fix faults why can you find it to take money?<BR /><BR />Can you delete one so that I just have the one working account that I can use to pay the bill and test/report any faults please.<BR /><BR />Thank you.</P> Mon, 06 Nov 2023 12:14:19 GMT https://community.bt.com/t5/Bills-Packages/2-Accounts/m-p/2325232#M161526 MarcProudlove 2023-11-06T12:14:19Z https://community.bt.com/t5/Bills-Packages/2-Accounts/m-p/2325236#M161527 <P>try billing team and they should be able to sort out your accounts</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Mon, 06 Nov 2023 12:22:25 GMT https://community.bt.com/t5/Bills-Packages/2-Accounts/m-p/2325236#M161527 imjolly 2023-11-06T12:22:25Z