This topic

BT is not able to close my account

bobrbeet — Wed, 08 Nov 2023 09:03:22 GMT

Hi,

In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP).

I was told this was fine, I would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April.

Since then I have received a bill every month. Every month I have had to spend hours on the phone getting the bills cancelled. For some reason the cancellation orders fail.

How do I sort this out?

Thanks

Re: BT is not able to close my account

Keith_Beddoe — Wed, 08 Nov 2023 09:10:37 GMT

@bobrbeet

Welcome to this user forum for BT Retail phone and broadband customers.

As you had a fixed IP address, I assume you are a BT Business customer, is that correct?

BT Residential do not offer fixed IP addresses.

Re: BT is not able to close my account

bobrbeet — Wed, 08 Nov 2023 09:11:20 GMT

yes that's right

Re: BT is not able to close my account

bobrbeet — Wed, 08 Nov 2023 09:12:42 GMT

Is there a forum for BT business?

Re: BT is not able to close my account

Keith_Beddoe — Wed, 08 Nov 2023 09:15:08 GMT

Yes

https://business.forums.bt.com/

Try there instead.

Re: BT is not able to close my account

bobrbeet — Wed, 08 Nov 2023 09:15:39 GMT

thanks