This topic

Default to my old account rather than my new account

MarkHo — Tue, 07 Nov 2023 21:00:44 GMT

I recently got disconnected during a proposed broadband upgrade. After much pain I got reconnected but with a new account number. Now, on MyBT app and web account I cannot access the products or manage the security or parental controls applicable to my new account because when I click on the products icon it defaults to my old account and shows that I have no products. I spoke to BT and they said they would get this fixed via their offline or online team - I forget which - but either way 10 days later and the problem still persists. Can anyone help? Many thanks.

Re: Default to my old account rather than my new account

DanielS — Wed, 08 Nov 2023 16:00:24 GMT

Hi @MarkHo,

Thanks for taking the time to join our Community and start your first post.

We will need to look into this for you as it should not be taking over 10 days for the developers (offline team) to fix this.

I'll send you a private message so you can get in touch with my team. It will take us a few days to help but we will remove the old account for you.

Thank you

DanielS

Re: Default to my old account rather than my new account

NeilO — Fri, 17 Nov 2023 12:35:35 GMT

@MarkHo Many thanks for speaking with me today, I'm glad I was able to help you with the problems with your BT ID.

Neil