This topic

Bill notificayions being sent to wrong address

mikeb999 — Wed, 08 Nov 2023 17:49:32 GMT

A few months ago I changed my MyBT login and contact e-mail address and while I can login to MyBT with the new details my bill notifications are still being sent to my old e-mail address. I'd appreciate some help in resolving this.

Thanks

Re: Bill notificayions being sent to wrong address

NeilO — Wed, 08 Nov 2023 20:38:50 GMT

Hi @mikeb999 if you message the billing team on this link they'll be able to update that for you.

Thanks

Neil

Re: Bill notificayions being sent to wrong address

mikeb999 — Thu, 09 Nov 2023 14:02:34 GMT

Thanks for getting back so quickly. I've talked to the billing team and hopefully it's resolved - fingers crossed for next month!