Can't activate BT ID - DOB is wrong?

Emzy1004 — Thu, 09 Nov 2023 12:16:19 GMT

Hey there, can someone help me out? Signed up with BT today and I just can't activate BT ID because they said my DOB is incorrect, how do I change it? Thanks

Re: Can't activate BT ID - DOB is wrong?

RobbieMac — Thu, 09 Nov 2023 12:45:28 GMT

Hi @Emzy1004

Welcome and thank you for your post!

I am sorry for the problems you're having activating your BTID. I understand there is a mix up with your Date of Birth that's causing the issue. Give one of our guides in the helpdesk a shout on 0330 1234 150 who'll be able to get that updated.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

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Can't activate BT ID - DOB is wrong?

Re: Can't activate BT ID - DOB is wrong?