This topic

Mum moved in to care, need to cancel.

Chrishawkins35 — Thu, 09 Nov 2023 17:34:27 GMT

Hi, my mum has moved to a care home and I need to cancel her contract for broadband, tv and phone package, I have power of attorney and I normally manage her account and pay the bill, even though it is all in her name. What is the best way to cancel the package contract?

Re: Mum moved in to care, need to cancel.

Keith_Beddoe — Thu, 09 Nov 2023 17:39:47 GMT

@Chrishawkins35

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to assist with this.

Re: Mum moved in to care, need to cancel.

JohnC2 — Thu, 09 Nov 2023 19:20:43 GMT

Hi @Chrishawkins35, as your mum has moved into a care home we'll be happy to help you close the account.

I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John