https://community.bt.com/t5/Bills-Packages/Billing-Question/m-p/2326090#M161746 <P>I am hoping that this will be an easy question to answer but at the moment it is a question that has me baffled. I have also logged into my account and checked my billing and I am still none the wiser. Over 12 months ago I signed up for full fibre 500 which at the time I believe was about £54. I am now paying £61.76 which includes Halo 3 ( that I do not want or ever asked for? ) and when I check online for renewal options I see that full fibre 500 is being offered at £44.99. ( with phone )</P><P>Firstly, why am I paying £16 more than advertised and if I choose to renew in March 2024, I would like to drop to fibre 300, is the £39.99 the actual price that I will pay and how do I cancel Halo?.</P><P>I appreciate any help or advice</P> Thu, 09 Nov 2023 20:04:37 GMT degens6000 2023-11-09T20:04:37Z https://community.bt.com/t5/Bills-Packages/Billing-Question/m-p/2326090#M161746 <P>I am hoping that this will be an easy question to answer but at the moment it is a question that has me baffled. I have also logged into my account and checked my billing and I am still none the wiser. Over 12 months ago I signed up for full fibre 500 which at the time I believe was about £54. I am now paying £61.76 which includes Halo 3 ( that I do not want or ever asked for? ) and when I check online for renewal options I see that full fibre 500 is being offered at £44.99. ( with phone )</P><P>Firstly, why am I paying £16 more than advertised and if I choose to renew in March 2024, I would like to drop to fibre 300, is the £39.99 the actual price that I will pay and how do I cancel Halo?.</P><P>I appreciate any help or advice</P> Thu, 09 Nov 2023 20:04:37 GMT https://community.bt.com/t5/Bills-Packages/Billing-Question/m-p/2326090#M161746 degens6000 2023-11-09T20:04:37Z