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Cancel email to old account

Clinton11 — Sun, 12 Nov 2023 13:41:13 GMT

Good afternoon my parents email is still linked to old account how do they cancel this and then add email to new account

Re: Cancel email to old account

David500 — Sun, 12 Nov 2023 15:06:50 GMT

When you say ‘old account’ do you mean their BTID that they use to login and see their account?

If yes they can add their new account to their exiting BTID.

Re: Cancel email to old account

Clinton11 — Sun, 12 Nov 2023 17:43:44 GMT

They came back to bt after 12 months

Re: Cancel email to old account

David500 — Sun, 12 Nov 2023 19:07:37 GMT

I assume that when they login to MyBT they see their old BT account?

To add the new account login to MyBT. On the home page select “Your details”, then select “Account”. Then scroll down until you see “Multiple accounts” “Is there an account missing?” and on the right click on “Add an account” and follow the instructions.

Re: Cancel email to old account

DavidM — Mon, 13 Nov 2023 09:03:18 GMT

Hi @Clinton11 and thanks for posting.

Can you try @David500 advice and let me know if it sorts the problem?

Cheers

David