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Remove an old BT account from My BT

LT11 — Mon, 13 Nov 2023 11:25:25 GMT

I am a returning customer to BT and have an old, unused account registered to My BT. Is there a way to remove this old account and just have my current one linked to My BT?

Re: Remove an old BT account from My BT

imjolly — Mon, 13 Nov 2023 11:29:43 GMT

try contacting the billing team and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Remove an old BT account from My BT

DavidM — Mon, 13 Nov 2023 12:36:09 GMT

Hi @LT11 and welcome to our community.

Thanks for posting about getting the old acount removed. Customer services should be able to help (thanks @imjolly ) but if there are any problems get back to me and I'll lend a hand.

Cheers

David