This topic

Error message on mybt page

TimWz — Thu, 09 Nov 2023 21:30:31 GMT

I've been a broadband customer for roughly 2 months now and my 'mybt' homepage has been displaying the following error for pretty much all that time:

There's been a problem getting your account details.
We have registered this problem and will be looking into it shortly.

This means that I am unable to do things like access my included xbox games pass offer.

Can somebody have a look at this please?

I previously had 2 accounts set up and this was supposed to have been fixed but I'm no closer to accessing my account.

Thanks

Tim

Re: Error message on mybt page

PaddyB — Fri, 10 Nov 2023 12:43:19 GMT

Hi @TimWz,

Thank you for posting. I'm sorry you're having problems with your My BT account not showing your account information. I think probably the best option is to delete that BT ID and start again. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Error message on mybt page

JohnC2 — Mon, 13 Nov 2023 14:55:30 GMT

Hi @TimWz, I can see that you've set up the BTID again after I deleted it and you've only the active account now linked.

Everything should now be working ok.

Cheers

John

Re: Error message on mybt page

TimWz — Mon, 13 Nov 2023 15:47:38 GMT

Hi @JohnC2

All sorted now :). Thanks for your help.

Cheers

Tim