This topic

Please unlink my Gamepass account from BT

Yousuf1 — Mon, 13 Nov 2023 17:02:19 GMT

My gamepass subscription expired (through BT). I would now like to pay for gamepass directly through microsoft and they said I cannot do it as the account is still linked. Customer service didn't help me.

I see on the forums this is a recurring issue, I think the problem should be escalated to the technical department so it doesn't continue to be a problem and a waste of time for the support staff.

Re: How can I revert control of my Xbox account back to Microsoft?

Yousuf1 — Mon, 13 Nov 2023 17:05:06 GMT

I get the same error code.

Re: Please unlink my Gamepass account from BT

PaddyB — Mon, 13 Nov 2023 19:04:53 GMT

Hi @Yousuf1,

Thank you for posting. I'm sorry if your Xbox Account is still showing as being managed by BT. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Please unlink my Gamepass account from BT

NeilO — Sat, 25 Nov 2023 12:52:03 GMT

@Yousuf1 thanks for getting in touch with your details, I can see the Xbox team got you sorted.

Thanks

Neil