This topic

Broadband in an annex

ButlerD — Wed, 15 Nov 2023 15:13:44 GMT

Hi,

I am aware that if you place an order for broadband only, then an existing landline on the property becomes defunct. I live in an annex on my landlord's property - is there a way to get broadband to the annex without affecting their landline?

For context, the landlord's existing broadband barely reaches us over WiFi and has average speeds of 750kb/s, but upgrading isn't an option.

Thanks for any input.

Re: Broadband in an annex

Keith_Beddoe — Wed, 15 Nov 2023 15:19:45 GMT

@ButlerD

Welcome to this user forum for BT Retail phone and broadband customers.

Unless the annex has a separate address then its not possible to order your own connection.

Assuming your landlord is a BT Retail customer, could you run an Ethernet cable from a port on the BT Home Hub, to the annex, and use that, as it would be much faster.

Re: Broadband in an annex

licquorice — Wed, 15 Nov 2023 15:24:30 GMT

You can just order your own service from another supplier, just make sure they are fully aware that it is a second service to the property and not a takeover of an existing service.

I would have thought it was also possible to order a second service from BT

Re: Broadband in an annex

Keith_Beddoe — Wed, 15 Nov 2023 15:30:40 GMT

The problem is that it would be tied to the landlord`s address, and correspondence would go there, which could cause problems. There is a high possibility of it going wrong.

Re: Broadband in an annex

licquorice — Wed, 15 Nov 2023 15:37:37 GMT

As will any other correspondence the OP receives.