https://community.bt.com/t5/Bills-Packages/Equipment-Returns-Bag/m-p/2327485#M162033 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324199">@Julied45</a></SPAN> and welcome.</P> <P>Thanks for posting about the returns bag, sorry you're having problems arranging that. I can help. I've sent you a private message so please drop me over a reply and I'll sort this for you.</P> <P>Cheers</P> <P>David</P> Wed, 15 Nov 2023 19:31:00 GMT DavidM 2023-11-15T19:31:00Z https://community.bt.com/t5/Bills-Packages/Equipment-Returns-Bag/m-p/2327479#M162032 <P>I've had a new BT Pro Box and have been emailed twice and now sent a text asking that the old equipment be returned in the bag provided. I wasn't sent one and I can't see within the My BT app how to request one. No&nbsp; Customer Service on Chat and no one picking up at the phone. Any suggestions?</P> Wed, 15 Nov 2023 19:14:19 GMT https://community.bt.com/t5/Bills-Packages/Equipment-Returns-Bag/m-p/2327479#M162032 Julied45 2023-11-15T19:14:19Z https://community.bt.com/t5/Bills-Packages/Equipment-Returns-Bag/m-p/2327485#M162033 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324199">@Julied45</a></SPAN> and welcome.</P> <P>Thanks for posting about the returns bag, sorry you're having problems arranging that. I can help. I've sent you a private message so please drop me over a reply and I'll sort this for you.</P> <P>Cheers</P> <P>David</P> Wed, 15 Nov 2023 19:31:00 GMT https://community.bt.com/t5/Bills-Packages/Equipment-Returns-Bag/m-p/2327485#M162033 DavidM 2023-11-15T19:31:00Z