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Unable to see new account details

Doctorpearson — Wed, 15 Nov 2023 23:06:10 GMT

I am unable to see my new replacement BT account on the my.bt.com site, and in the app I get error messages when trying to look at bills or products

Re: Unable to see new account details

JohnC2 — Thu, 16 Nov 2023 09:53:02 GMT

Hi @Doctorpearson, welcome to the forum and thanks for your post.

It sounds like you have more than one account linked to your BTID? If that's the case if you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old account linked.
Cheers
John

Re: Unable to see new account details

Doctorpearson — Thu, 16 Nov 2023 17:41:41 GMT

This solution is not acceptable. I do not wish to create a new BT ID as the current one is used as my main identity in multiple systems and I do not have faith based on past experience that I will not lose data e.g. BT cloud if I do make this change

Re: Unable to see new account details

NeilO — Thu, 16 Nov 2023 19:47:54 GMT

@Doctorpearson If you contact the moderation team on the private message @JohnC2 sent you we'll be happy to find a solution that works for you.

Thanks

Neil

Re: Unable to see new account details

Doctorpearson — Fri, 17 Nov 2023 10:13:36 GMT

I do not appear to have received a private message, could you please resend

Re: Unable to see new account details

NeilO — Fri, 17 Nov 2023 11:20:50 GMT

@Doctorpearson I'm sorry, it should be with you in a moment.

Thanks

Neil