https://community.bt.com/t5/Bills-Packages/Getting-charged-for-returned-equipment/m-p/2327912#M162102 <P>Hi, I've received a message telling me I'm getting charged £50 for equipment I returned weeks ago. Can someone please rectify this?</P><P>Thank you.</P><P>E.</P> Fri, 17 Nov 2023 09:53:12 GMT EdCam 2023-11-17T09:53:12Z https://community.bt.com/t5/Bills-Packages/Getting-charged-for-returned-equipment/m-p/2327912#M162102 <P>Hi, I've received a message telling me I'm getting charged £50 for equipment I returned weeks ago. Can someone please rectify this?</P><P>Thank you.</P><P>E.</P> Fri, 17 Nov 2023 09:53:12 GMT https://community.bt.com/t5/Bills-Packages/Getting-charged-for-returned-equipment/m-p/2327912#M162102 EdCam 2023-11-17T09:53:12Z https://community.bt.com/t5/Bills-Packages/Getting-charged-for-returned-equipment/m-p/2327936#M162108 <P>Hi, <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/290351">@EdCam</a> it can take 3 weeks for the returned equipment to be processed. If you message our billing team on this link <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">Broadband | BT Help</A> and provide them with your tracking reference they'll manually update the system.</P> <P>Thanks</P> <P>Neil</P> Fri, 17 Nov 2023 11:15:35 GMT https://community.bt.com/t5/Bills-Packages/Getting-charged-for-returned-equipment/m-p/2327936#M162108 NeilO 2023-11-17T11:15:35Z