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BT home hub return

Rking89 — Wed, 15 Nov 2023 09:59:37 GMT

We returned our home hub well over a month ago with the tracking label provided by BT and are still receiving emails asking us to return! It must have been 6-8 weeks ago now, what do we do? I’ve mentioned it twice in an open complaint but no1 ever replies!

Re: BT home hub return

DanielS — Wed, 15 Nov 2023 10:33:19 GMT

HI @Rking89,

Welcome to the Community.

I'm sorry to see that your equipment doesn't appear to have been marked as returned on our systems yet.

Did you get a tracking reference when you returned it to us? Did you use our free returns packaging?

Thank you

DanielS

Re: BT home hub return

Rking89 — Wed, 15 Nov 2023 11:33:43 GMT

Yes we used the free tracking bag and label all tightly sealed and no I don’t have it, I stupidly assumed it would be received with no issues

Re: BT home hub return

DanielS — Wed, 15 Nov 2023 11:43:35 GMT

Thanks for getting back to me @Rking89.

The returns tracking is most likely taking longer than normal at the moment.

I'll send you a private message and we'll look into this for you.

Thank you

DanielS

Re: BT home hub return

PaddyB — Sat, 18 Nov 2023 16:42:07 GMT

Hi @Rking89,

Thank you for sending in your details. I can confirm that the equipment has been marked as returned.

If you need anything else, please drop me a reply to the Private Message I sent you earlier.

Thanks,

Paddy