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How do I view an itemised BT bill

kiwibob — Sat, 18 Nov 2023 15:29:09 GMT

My bill used to list payments for Netflix etc, but nothing now, just the total due

Re: How do I view an itemised BT bill

PaddyB — Sat, 18 Nov 2023 16:08:42 GMT

You should still see a breakdown of charges when you click on your bill in your My BT. Can you view the bills or are you getting an error message?

I can take a look at your account if you like.

I have sent you a private message with instructions on contacting the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: How do I view an itemised BT bill

Jane2018 — Sat, 18 Nov 2023 16:20:35 GMT

For me when I log in I can go to bills and then I can download a pdf which (being as old as I am) I always print and place on my paper file each month (this is for my landline and broadband charges). My pdf bill has a section on page 5 of 6 called "What you used - the detail" and then it gives the outgoing telephone number and numbers of calls I made However that is calls made from the landline but the charges like netflix mentioned in the post

Re: How do I view an itemised BT bill

kiwibob — Sat, 18 Nov 2023 18:41:48 GMT

I just get the total I have to pay, not netflix or other extras I have

Re: How do I view an itemised BT bill

kiwibob — Sat, 18 Nov 2023 18:46:46 GMT

I don't make any outgoing calls, just use it for incoming
I used to get a breakdown of services, Netflix etc, but nothing now??