https://community.bt.com/t5/Bills-Packages/Router-charge/m-p/2328413#M162176 <P>Hi,</P><P>My BT broadband contract ended in July this year and I returned the old router in the labelled bag as required within days of receiving it. I am now receiving emails to say that I owe £50 for not returning the router. How do I resolve this?</P> Sun, 19 Nov 2023 10:57:51 GMT graemerankin 2023-11-19T10:57:51Z https://community.bt.com/t5/Bills-Packages/Router-charge/m-p/2328413#M162176 <P>Hi,</P><P>My BT broadband contract ended in July this year and I returned the old router in the labelled bag as required within days of receiving it. I am now receiving emails to say that I owe £50 for not returning the router. How do I resolve this?</P> Sun, 19 Nov 2023 10:57:51 GMT https://community.bt.com/t5/Bills-Packages/Router-charge/m-p/2328413#M162176 graemerankin 2023-11-19T10:57:51Z https://community.bt.com/t5/Bills-Packages/Router-charge/m-p/2328441#M162179 <P>When you took the hub to the post office, you would of been provided a receipt, that has a tracking reference on it, if you give that to BT when you call, they can verify the return of equipment.</P> Sun, 19 Nov 2023 12:06:04 GMT https://community.bt.com/t5/Bills-Packages/Router-charge/m-p/2328441#M162179 -Richie- 2023-11-19T12:06:04Z