This topic

Bt return box

Baillieanderson — Thu, 09 Nov 2023 18:36:16 GMT

I am having difficulty returning my BT box.

My contract was up at the end of October and was asked to return the device.

I have since tried to log in and get return bags sent, with no luck. I am also just off an hour long call with BT and pretty much can't get any help on their end, due to my account being closed.

I don't want charged for the device. Any help, please?

Re: Bt return box

imjolly — Thu, 09 Nov 2023 18:49:45 GMT

You just need to phone CS 03301234150 and request a returns bag

Re: Bt return box

JohnC2 — Thu, 09 Nov 2023 19:28:03 GMT

Hi @Baillieanderson, sorry you couldn't get a returns bag arranged when you called earlier.

If you still need one I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to order one for you.

Cheers

John

Re: Bt return box

JohnC2 — Sun, 12 Nov 2023 09:52:25 GMT

Hi @Baillieanderson, thanks for getting in touch and I've ordered the returns bag for you and that will be with you within the next 10 days.

Cheers

John

Re: Bt return box

Baillieanderson — Mon, 20 Nov 2023 11:39:54 GMT

Hey.

Thank you for helping.

I just wanted to check that the address was my updated one they were sent to

Kind regards, Baillie