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Equipment Returns processing time?

MP2023 — Mon, 20 Nov 2023 13:44:18 GMT

Anyone know how long it normally takes to process once the equipment is delivered?

My RM tracking shows my hub was delivered on the 9th November but the order status still is showing 'Awaiting return'.

Thanks

Re: Equipment Returns processing time?

Anonymous — Mon, 20 Nov 2023 13:16:17 GMT

"Several weeks" was the last report. Just make sure you keep a screenshot of the RM delivery confirmation.

I'm assuming you meant November?

Re: Equipment Returns processing time?

MP2023 — Mon, 20 Nov 2023 13:46:25 GMT

I did yes (amended post), thanks. I was also sent 2 returns bags though a couple days apart from each other, which i hope doesnt cause any issues.
I will sit tight then for now.

Re: Equipment Returns processing time?

Anonymous — Mon, 20 Nov 2023 15:21:29 GMT

I'm attempting this on a mobile so may go haywire, but this was a recent post by a Mod.

https://community.bt.com/t5/Bills-Packages/Equipment-showing-as-not-returned/m-p/2327745#M162066