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How to cancel Halo 3+ contract

MidgeholeDave — Mon, 20 Nov 2023 13:26:09 GMT

I have a Halo 3+ contract (ends April 2024). Download speeds are within promised speeds, upload is not (promise 1Mb only getting 0.2Mb) Three engineer visits have not resolved the problem so I wish to cancel my contract early How do I do this?

Re: How to cancel Halo 3+ contract

Keith_Beddoe — Mon, 20 Nov 2023 13:31:09 GMT

Upload speeds are not guaranteed, especially if you are on ADSL or VDSL. On VDSL poor high frequency performance of your line, or internal wiring, will have a detrimental effect.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: How to cancel Halo 3+ contract

MidgeholeDave — Mon, 20 Nov 2023 13:56:41 GMT

I attach details of my contract which appears to guarantee 1.0 Mbps upload speed. However I still want to cancel my contract.

Re: How to cancel Halo 3+ contract

Keith_Beddoe — Mon, 20 Nov 2023 14:25:42 GMT

What do the broadband checker details show?

As you probably know, this is just a customer to customer forum. If you want to cancel your contract you would have to ring BT. Bear in mind you would have to pay cancellation charges.

Unless you can find another provider that does not use the Openreach network, then you are going to get the same speed, as it would be the same pair of wires.

I doubt you are going to get a faster upload speed as you must be too far from the cabinet.

Re: How to cancel Halo 3+ contract

imjolly — Mon, 20 Nov 2023 14:34:20 GMT

what you posted shows a guaranteed down speed of 14mb (to your router not download speed to device) but it does not say any guarantee on up speed

Re: How to cancel Halo 3+ contract

MidgeholeDave — Mon, 20 Nov 2023 14:40:40 GMT

I'm looking to go with a mobile router - which will give me Internet over my mobile network. BT sent me an EE Mini Hub whilst they were trying to sort out my problem. This gives my around 35 Mb Download and 10 Mb Upload - substantially better than my BT performance.

The broadband checker told me my telephone number was unrecognised - even though we have had it for years and years.......

Re: How to cancel Halo 3+ contract

Keith_Beddoe — Mon, 20 Nov 2023 14:42:26 GMT

Use the address checker option.

Re: How to cancel Halo 3+ contract

imjolly — Mon, 20 Nov 2023 14:46:55 GMT

have you been moved to digital voice? if so that is why number not recognised. as @Keith_Beddoe says use address

Re: How to cancel Halo 3+ contract

orozz — Mon, 20 Nov 2023 17:51:03 GMT

I’m a Halo customer having had the same fault. BT refused to supply me with a Mini Hub and turn on unlimited data on my BT Mobile due to having a non qualifying fault. Seems it’s one rule for one and not the other.

Keep pestering, I got my upload speed fixed eventually.

Re: How to cancel Halo 3+ contract

MidgeholeDave — Tue, 21 Nov 2023 11:46:58 GMT

This is what the address checker came up with. I've no idea what it means......

Re: How to cancel Halo 3+ contract

Keith_Beddoe — Tue, 21 Nov 2023 12:01:06 GMT

@MidgeholeDave

Its difficult to read due to the poor resolution, but I think shows an upload range of 0.8mbs to 1.8mbs, but that is only an estimate.

Are you plugged directly into the main incoming socket, and have no other extension wiring, as that can affect the upload speed on VDSL?

There are no other broadband options available to you.

Re: How to cancel Halo 3+ contract

imjolly — Tue, 21 Nov 2023 12:01:12 GMT

if using BT SH2 can you post the stats from hub manager then advanced settings then technical log information

Re: How to cancel Halo 3+ contract

MidgeholeDave — Tue, 21 Nov 2023 13:18:00 GMT

Engineers fitted latest socket, I'm on the latest everything. They have checked the lines and declared everything is ok.

I'm am resigned to accept nothing more can be done because of the landline limitations. I now want to cancel my Halo3 contract but I can't see where to do this.

Re: How to cancel Halo 3+ contract

Keith_Beddoe — Tue, 21 Nov 2023 13:26:49 GMT

@MidgeholeDave

You can simply ring up BT to cancel. You will then receive a bill for any cancellation charges, as you are still in a contract.

https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt-

Re: How to cancel Halo 3+ contract

Anonymous — Tue, 21 Nov 2023 13:34:01 GMT

If you have Halo 3+ then you should have a 4G device as part of that. What speed does that give if you simply unplug the Hub from the master socket?

Re: How to cancel Halo 3+ contract

Keith_Beddoe — Tue, 21 Nov 2023 13:46:45 GMT

@MidgeholeDave

as @Anonymous has said, that mini hub is part of your contract, so I suppose you could keep using it until the end of your contract, if it gives a faster speed.