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Re: fibre 2 dont show up

Bonjour_Matcha — Mon, 20 Nov 2023 14:19:47 GMT

I am experiencing the same issue. Fibre 2 (with rewards) was available on price comparison websites, but not on the BT website when redirected. I rang the BT contact and they said Fibre 2 is available in my area, so I don't understand why it did not show up on the BT website. If I sign up via phone, then I cannot get the reward. And they could not explain why there is this issue. This all sounds very bizarre to me.

Re: fibre 2 dont show up

imjolly — Mon, 20 Nov 2023 14:31:17 GMT

@Bonjour_Matcha

are you an existing BT broadband customer or are you with another ISP?

Re: fibre 2 dont show up

Bonjour_Matcha — Mon, 20 Nov 2023 14:52:12 GMT

@imjolly Another ISP!

Re: fibre 2 dont show up

Keith_Beddoe — Mon, 20 Nov 2023 14:54:17 GMT

They you need to take up the issue with your current ISP, as I expect it uses the same Openreach network.

Re: fibre 2 dont show up

imjolly — Mon, 20 Nov 2023 14:55:17 GMT

to see what is available to you can you enter your address and post results remember delete address when posting

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome