This topic

Cancelling TNT Sports can't find anyway to do it on the BT site?

Chrisoos — Mon, 20 Nov 2023 20:56:18 GMT

I want to cancel my TNT Sport sub but it just directs me to Discovery Plus site that tells me I need to cancel at BT. Can anyone help please?

Thanks

Chris

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

-Richie- — Tue, 21 Nov 2023 10:10:15 GMT

If you have the rolling 30 day Monthly Sports Pass, you can cancel it by switching off the renewal at www.bt.com/mybt and you can reactivate it again if you need to.

Any other TNT Sports subscription you'll need to call up and give your 30 days notice.
The number is 0800 783 1401

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

Chrisoos — Tue, 21 Nov 2023 10:28:56 GMT

I have been round and round that site and have no option to do it?

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

-Richie- — Tue, 21 Nov 2023 10:39:05 GMT

The instructions are on the FAQs part at https://www.bt.com/sport/monthly-pass

Can I cancel my discovery+ Premium (incl. TNT Sports)?
Yes, you can cancel your account at any time, no strings attached.
Simply log into MyBT, find discovery+ Premium (incl. TNT Sports) and choose ‘Cancel subscription’.
When you cancel, you can carry on watching content until your existing months billing period expires.
You need to cancel your subscription the day before it’s due to renew at the latest. You can check when your subscription is due to renew in MyBT.

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

Chrisoos — Tue, 21 Nov 2023 10:57:07 GMT

I have the 30 day rolling but there is no option to cancel

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

PaddyB — Tue, 21 Nov 2023 11:51:34 GMT

Hi @Chrisoos,

Thank you for posting. I'm sorry you're unable to cancel the TNT Sports Package online. If you send me your details, I'll be able to give you a hand getting this done.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

Chrisoos — Tue, 21 Nov 2023 13:03:04 GMT

All Done

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

sjonchapman — Thu, 21 Mar 2024 08:45:54 GMT

Why not post publicly what the procedure is?

I have the same problem.

I can only assume that it's not possible to cancel on the web site?

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

moonraker9 — Mon, 06 May 2024 10:55:28 GMT

I have the same problem. How can I cancel my Discovery subscription? There seems to be no way of doing it on MyBT.

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

Chrisoos — Mon, 06 May 2024 11:08:20 GMT

You have to contact them via chat or telephone

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

moonraker9 — Mon, 06 May 2024 12:58:30 GMT

Thanks for replying. Now the choice is spending several hours in the call centre queue or several hours going round in circles while the Chat AI misunderstands what I want to do and is quite sure I must want to start an additional subscription. I wonder why the frequently asked questions claims cancellation can be done on-line.

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

daveb10780 — Fri, 30 Aug 2024 07:32:37 GMT

I too have this issue. Via the web site you can only upgrade. Last time I spoke to someone they claimed I had a long term contract and had to wait then I forget. The price has stealthily crept up to a crazy amount, not surprised they make it as hard as possible to cancel. I really hate phoning and find it most stressful.

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

TimCurtis — Sat, 31 Aug 2024 09:24:35 GMT

@daveb10780

Be very careful if you phone up to cancel it as I did that recently and got switched from BT to EE on a new 24month contract without that ever being mentioned or agreed to. If that happens to anyone then it's also impossible to get it revoked with there being no way back to BT.

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

daveb10780 — Sat, 31 Aug 2024 13:03:32 GMT

@TimCurtis Thanks very much for the advice and I am pleased to report a satisfactory outcome. I first tried by phone which had wait times between 30-45 minutes, almost as bad as Oasis tickets :).

I then found the chat button and much to my surprise after 15 minutes, mostly security, and acting just on my one line of "I wish to stop TNT Sport please", my TNT account is no more "Let me help you to cease your TNT sports today :)". No selling or other questions so a result for me. and almost a pleasure.

Re: Cancelling TNT Sports can't find anyway to do it on the BT site?

moonraker9 — Sat, 31 Aug 2024 15:47:44 GMT

It seems the AI has learnt a lot in the last three months. Perhaps it has been monitoring this thread and resolved to do better 😁