https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2329126#M162347 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324052">@chimp3</a></SPAN>, thanks for your PM to confirm that you've been able to revert control of your Game Pass account now by adding a new pass.</P> <P>Cheers</P> <P>John</P> Wed, 22 Nov 2023 08:22:33 GMT JohnC2 2023-11-22T08:22:33Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326656#M161827 <P>I am having the same problem. Xbox reports that subscription is managed by BT, yet this expired a couple of days ago. Can you help?</P> Sun, 12 Nov 2023 10:39:52 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326656#M161827 chimp3 2023-11-12T10:39:52Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326661#M161828 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324052">@chimp3</a></SPAN>, welcome to the forum and thanks for posting.&nbsp;</P> <P>Is this the free game pass provided when you took out your broadband package?</P> <P>Cheers</P> <P>John</P> Sun, 12 Nov 2023 11:08:23 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326661#M161828 JohnC2 2023-11-12T11:08:23Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326665#M161829 Hi John, It was included for 12 months when I tookout a BT TV deal Sun, 12 Nov 2023 11:36:48 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326665#M161829 chimp3 2023-11-12T11:36:48Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326683#M161833 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324052">@chimp3</a></SPAN>, thanks for confirming that. I've sent you a Private Message so you can get in touch with the Mod team and we'll get this raised to the Xbox team for you.</P> <P>Cheers</P> <P>John</P> Sun, 12 Nov 2023 12:07:47 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326683#M161833 JohnC2 2023-11-12T12:07:47Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326968#M161903 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324052">@chimp3</a>&nbsp;Have you tried redeeming a new Xbox Game Pass code? I've seen reports that redeeming a code forces the switch back to Microsoft.</P> Mon, 13 Nov 2023 14:43:24 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2326968#M161903 He-Man 2023-11-13T14:43:24Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2327007#M161914 <P>I received this message and responded in private mesage also.</P><P>I tried your suggestoion but got the following:</P><P>Contact your subscription provider</P><P>This cannot be used with an existing subscription.</P><P>Contact your subscription provider This cannot be used with an existing subscription.</P><P>PUR-ConversionBlockedSyndicated</P><P>az3A6dWNUEqQYKM+.16.75</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 13 Nov 2023 16:04:19 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2327007#M161914 chimp3 2023-11-13T16:04:19Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2327010#M161915 <P>Ah that's unfortunate. If you've messaged <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/211700">@JohnC2</a> privately, you should be on the right track to getting it resolved then, as I don't think there's anything else you can try from your side.</P> Mon, 13 Nov 2023 16:24:38 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2327010#M161915 He-Man 2023-11-13T16:24:38Z https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2329126#M162347 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324052">@chimp3</a></SPAN>, thanks for your PM to confirm that you've been able to revert control of your Game Pass account now by adding a new pass.</P> <P>Cheers</P> <P>John</P> Wed, 22 Nov 2023 08:22:33 GMT https://community.bt.com/t5/Bills-Packages/Re-How-can-I-revert-control-of-my-Xbox-account-back-to-Microsoft/m-p/2329126#M162347 JohnC2 2023-11-22T08:22:33Z