This topic

no credit on texts

dawnyh — Wed, 22 Nov 2023 17:30:21 GMT

i am attempting to set up bt broadband but bt are harrassing me with texts - i cant reply because i have no credit until 1 dec. i cant ring them because i am deaf. i cant use the chat as it doesnt connect me to a customer advisor. how do i stop bt from harassing me (it's the same question i have already answered)?

Re: no credit on texts

NeilO — Wed, 22 Nov 2023 19:18:07 GMT

Hi @dawnyh what question are you being asked in the text?

Thanks

Neil

Re: no credit on texts

dawnyh — Thu, 23 Nov 2023 10:36:11 GMT

do i want the engineer to come out - i've already replied yes once

Re: no credit on texts

NeilO — Thu, 23 Nov 2023 11:19:00 GMT

Hi @dawnyh If you've already replied then it should be fine, is this for a fault repair or installation?

Thanks

Neil

Re: no credit on texts

dawnyh — Thu, 23 Nov 2023 11:20:43 GMT

installation

Re: no credit on texts

NeilO — Thu, 23 Nov 2023 12:01:20 GMT

@dawnyh There's no need to worry, if you don't respond your appointment will still go ahead. Appointment reminders can be sent from both Openreach and BT to ensure someone is home to let the engineer in and action is only taken to rearrange the visit if you reply advising that it's no longer suitable.

Thanks

Neil

Re: no credit on texts

dawnyh — Thu, 23 Nov 2023 12:38:15 GMT

oh thanks very much