This topic

BT Broadband to EE 1.6Gbps product

michaeladamson — Thu, 26 Oct 2023 10:15:18 GMT

I'm currently on the 1Gbps BT product.

Now that BT is rebranding to EE, I was wondering if it is possible to switch from my current BT 1Gbps product to the new EE 1.6Gbps product?

Or will it just be a matter of being patient until the rebranding is complete and then look into it?

Re: BT Broadband to EE 1.6Gbps product

Carlusha — Thu, 26 Oct 2023 10:25:44 GMT

@michaeladamson Go to the EE website, select broadband and see what is on offer. That may confirm whether your address can be serviced by the 1.6gb offering. Mine isn't but my previous address is!

Re: BT Broadband to EE 1.6Gbps product

michaeladamson — Thu, 26 Oct 2023 10:31:19 GMT

@Carlusha I've already done that and 1.6GB is available 😁

My question was more about if its possible to move over to that product from a BT product while inside my BT contract period (which runs until May 2024) since they're now both the same company and the rebranding is happening

Re: BT Broadband to EE 1.6Gbps product

michaeladamson — Thu, 26 Oct 2023 12:46:00 GMT

I rang BT and they were able to transfer me across to the EE 900 product for no extra charge and no early termination fee.

My next step will be to wait for that transfer to complete, then I will order the upgrade to the 1.6Gbps EE service 🙂

Re: BT Broadband to EE 1.6Gbps product

caravanj — Thu, 26 Oct 2023 17:02:05 GMT

@michaeladamson

I suppose it will depend on whether or not BT & EE do become one company & not still remain as two companies like BT & Plusnet that is owned by BT.

If BT & EE do a full merger & become one company you could then, potentially, do an upgrade within your existing contract.

Just seen your latest post so it seems you'll get it sorted.

Re: BT Broadband to EE 1.6Gbps product

pippincp — Thu, 26 Oct 2023 21:41:06 GMT

@caravanjBT will cease to be a residential ISP, all residential customers will be transferred to EE eventually.

Re: BT Broadband to EE 1.6Gbps product

caravanj — Fri, 27 Oct 2023 05:10:08 GMT

@pippincp

Thanks, that's good to know.

It was irritating for us Plusnet customers to find that although BT owned it, BT didn't allow it to supply a Digital Voice service so I didn't want to see the same with EE.

Re: BT Broadband to EE 1.6Gbps product

McGrath1982 — Fri, 27 Oct 2023 12:08:34 GMT

In the same situation currently with BT on Full Fibre 900 Halo 3. Phoned this morning and being transferred to EE on the 30th October, on the 900 All Rounder package, the new hub is coming tomorrow. Then got a callback on Monday between 1-2pm to upgrade again to the new 1.6gb package. No termination charges at all looks all straight forward tbh.

Re: BT Broadband to EE 1.6Gbps product

pippincp — Fri, 27 Oct 2023 13:26:20 GMT

Yes, it will be straight forward with no termination charges.

Fun fact. BT hasn't and possibly won't release a WiFi 6 hub but EE has. Previously EE hubs have been reberanded BT hubs. Possibly shows BT will be transferring all BT customers to EE.

Re: BT Broadband to EE 1.6Gbps product

Ben36551 — Mon, 20 Nov 2023 12:30:24 GMT

Did you get the 3 months free offer aswell ?

Re: BT Broadband to EE 1.6Gbps product

verkosh — Tue, 21 Nov 2023 13:15:41 GMT

@McGrath1982

Did this go smoothly for you?

Im looking to move from BT to EE for the 1.6gb package when EE have EE TV launched

Re: BT Broadband to EE 1.6Gbps product

McGrath1982 — Tue, 21 Nov 2023 14:57:16 GMT

@verkosh nope sadly customers joining from BT to EE can’t get the 1.6Gbps busiest home package until March 2024. I’m on the Gigabit 900 all rounder package currently until March. The only way you can get the package is being a brand new customer.

Re: BT Broadband to EE 1.6Gbps product

verkosh — Tue, 21 Nov 2023 15:33:08 GMT

A shame, Its not a good way to get people to switch if they wont let current BT customers have desirable packages, Especially since the Wifi 6 router is only available on EE at the moment

Re: BT Broadband to EE 1.6Gbps product

Ben36551 — Tue, 21 Nov 2023 17:49:56 GMT

That tell me that if people stay with bt then March is the time we will get the wifi router

Re: BT Broadband to EE 1.6Gbps product

verkosh — Tue, 21 Nov 2023 18:15:56 GMT

The router already is on BT, Just as the Business Hub 3, They've not released it to Residential Customers yet and I presume they'll keep it EE exclusive since the aim is to eventually transfer all residential customers.

EE are also rumored to be launching a Wifi 7 router early next year.

Im guessing why they arent letting people upgrade to the 1.6gbps package just yet is most people might need a new ONT as current issued ones likely only have a 1GB Ethernet port and obviously for a faster package one with a 2.5GB port will be needed, Im guessing Openreach and the Contracters dont have a large supply of these to swap over yet as technically the speeds above 900mbps are still in a trial phase

You'd think though since EE will sell the package to new customers it wouldnt be too hard to arrange upgrades for people

Re: BT Broadband to EE 1.6Gbps product

Ben36551 — Tue, 21 Nov 2023 18:53:51 GMT

Ok thanks for the interesting reply, I’m out of contract with bt for my bb so just paying month to month as it stands , I mite aswell just close the account and reopen with EE , I’m just worried with the chew on with changing over.

Re: BT Broadband to EE 1.6Gbps product

verkosh — Tue, 21 Nov 2023 23:44:08 GMT

If you did this you might be without internet when you close your BT account until EE get you connected .

Re: BT Broadband to EE 1.6Gbps product

Ben36551 — Wed, 22 Nov 2023 08:09:13 GMT

Yes that’s my worry , will bt eventually offer me to move over ?

Re: BT Broadband to EE 1.6Gbps product

verkosh — Wed, 22 Nov 2023 09:00:13 GMT

I'm surprised they've not sent emails encouraging you to move over to be honest.

I think BT is slowly being phased out as the consumer brand and they eventually want residential customers on EE whilst BT as a brand focuses on business customers.

However they aren't forcing people to switch over yet and nothing stops you recontracting with BT at the moment if they offer you a good contract

Re: BT Broadband to EE 1.6Gbps product

Ben36551 — Wed, 22 Nov 2023 09:31:11 GMT

Yeh I would be happy to re-contract if I could have the new EE router and 1.6gb , but as it stands there is no benefit for me to do so.