https://community.bt.com/t5/Bills-Packages/BT-APP-showing-two-accounts/m-p/2329543#M162439 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324537">@Leelee123</a></SPAN>, welcome to the forum and sorry that you've an old account on your BTID and this is causing some issues.</P> <P><SPAN style="background-color:white;">If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.</SPAN><BR /><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old accounts linked.&nbsp;</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> Thu, 23 Nov 2023 13:36:31 GMT JohnC2 2023-11-23T13:36:31Z https://community.bt.com/t5/Bills-Packages/BT-APP-showing-two-accounts/m-p/2329512#M162433 <P>BT App showing two account numbers. Unable to see bills etc</P><P>Cant access my "Partner Portal" to claim XBOX Game Pass</P> Thu, 23 Nov 2023 12:09:44 GMT https://community.bt.com/t5/Bills-Packages/BT-APP-showing-two-accounts/m-p/2329512#M162433 Leelee123 2023-11-23T12:09:44Z https://community.bt.com/t5/Bills-Packages/BT-APP-showing-two-accounts/m-p/2329543#M162439 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324537">@Leelee123</a></SPAN>, welcome to the forum and sorry that you've an old account on your BTID and this is causing some issues.</P> <P><SPAN style="background-color:white;">If you are able to set up another BTID with an email address that has not been used as a BTID before and it will work ok.</SPAN><BR /><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll probably have to delete the BTID so you can set it up again without the old accounts linked.&nbsp;</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> Thu, 23 Nov 2023 13:36:31 GMT https://community.bt.com/t5/Bills-Packages/BT-APP-showing-two-accounts/m-p/2329543#M162439 JohnC2 2023-11-23T13:36:31Z