This topic

How can I get Digital voice added to my broadband only contract

RichardM2 — Fri, 24 Nov 2023 08:15:22 GMT

I upgraded to Fibre broadband only last January not realising I would loose my landline because I had said I didn't want digital voice with the new package.

I don't really need a landline but my 92 yr old mother cannot hear me on my mobile very well.

So I called BT yesterday who advised that I would need to upgrade my Halo3 500 package to Halo3 900 to get digital voice at an extra cost of £14.99 per month. This is too much for a couple of calls a month.

Does anyone know a way around this. I would have paid the £5 per month fee for the dv fee.

Re: How can I get Digital voice added to my broadband only contract

Anonymous — Fri, 24 Nov 2023 08:45:20 GMT

Sounds like BS to me. Go to MyBT > Your Products & see if you can add it from there.

Re: How can I get Digital voice added to my broadband only contract

imjolly — Fri, 24 Nov 2023 08:51:32 GMT

if you have a broadband only contract then you need to change that to broadband with phone and doubt that will be possible in MYBT

try phoning retention team 08007831401 and see if they can help get broadband and phone contract with DV. if only few calls then probably PAYG is best

Re: How can I get Digital voice added to my broadband only contract

licquorice — Fri, 24 Nov 2023 10:12:34 GMT

The advisor was talking total tosh and just trying it on. DV can be added to any broadband package including FTTC.

Re: How can I get Digital voice added to my broadband only contract

RichardM2 — Fri, 24 Nov 2023 12:30:55 GMT

Not able to, only to upgrade my broadband.

Re: How can I get Digital voice added to my broadband only contract

licquorice — Fri, 24 Nov 2023 12:50:25 GMT

That's nonsense. I'll ask the mods to intervene, they will post on here.

Re: How can I get Digital voice added to my broadband only contract

RichardM2 — Fri, 24 Nov 2023 13:00:57 GMT

Called retentions and got put through to an sales advisor who has repeated exactly what I was told yesterday. He suggested I called my mother using WhatsApp. I will try this method.

Re: How can I get Digital voice added to my broadband only contract

iniltous — Fri, 24 Nov 2023 13:04:08 GMT

It does seem unlikely that adding DV requires a change in broadband speed or the addition of any Halo products , it’s reasonable that it would be a re contracting event , so could start a new minimum term , so if you were ( for example ) 10 month into a 24 month deal , you may start a new 24 months
If the number is unimportant ( and TBH after 10 month the chances are you would get a different number to the one you had previously ) you could simply sign up with a traditional VoIP provider ask for a geographical number ( so the same STD code for your area ) and via an ATA ( or by buying a suitable phone with an ATA built in ) make ‘landline’ type calls via your broadband, but this may not necessarily be as straightforward as with BT DV , which just needs you to plug a regular phone into the BT broadband hub socket .

Re: How can I get Digital voice added to my broadband only contract

JohnC2 — Fri, 24 Nov 2023 16:10:28 GMT

Hi @RichardM2, sorry you couldn't get Digital Voice added to your existing package when you called in.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be in touch in a few days to help you resolve this.

Cheers

John

Re: How can I get Digital voice added to my broadband only contract

JohnC2 — Fri, 01 Dec 2023 13:26:13 GMT

Hi @RichardM2, thanks for your PM this am to confirm the billing is correct and the digital voice is working great for you when calling your Mother.

Cheers

John