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returning my BT kit

Marg2 — Fri, 24 Nov 2023 15:59:39 GMT

I am changing supplier and I have been asked by BT to return the equipment/router in the 'bag supplied' - I have received no bag. I checked online as to where to order a bag and apparently on 'My BT account' page their is meant to be a link under 'Return your BT kit' - I have no link. I'm happy to return this equipment for re-use. Please send me a bag. Thanks

Re: returning my BT kit

JohnC2 — Fri, 24 Nov 2023 16:42:52 GMT

Hi @Marg2, welcome to the forum and thanks for posting. When did your service with us stop? You should automatically receive a returns bag for equipment in around 10 days from the stop date.

Cheers

John

Re: returning my BT kit

Marg2 — Fri, 24 Nov 2023 17:40:15 GMT

Hi John, thanks for responding. My service stopped on 14th November. Have no returns bag, no note on the website even though this is what my email said I would see, I can’t search on the web site, and then the automatic chat bot kept telling me it did not understand my question! All help appreciated.

Re: returning my BT kit

JohnC2 — Fri, 24 Nov 2023 19:29:53 GMT

Hi @Marg2, you might want to wait and see if it arrives tomorrow. If it doesn't, I've sent you a Private Message so you can get in touch with the Mod team and we'll arrange one for you.

Cheers

John