This topic

Account properties/email address

pssyche — Fri, 24 Nov 2023 17:29:58 GMT

Apologies, I suspect this is the wrong board but I went with a best match.

I am trying to change my username to my current email address.

I can set the recovery address to this updated address no bother.

I can change my username to any other email address/domain I have.

However, even after changing the recovery address back to another I own, I cannot set my login address to be my new email address.

I suspect the issue my be that <account>@<something>.email is not recognised as a valid address and the same validation isn't happening to a recovery address? But that may be nonsense.

Anyone advise or help?

Thanks!

andy

Re: Account properties/email address

gg30340 — Fri, 24 Nov 2023 19:28:27 GMT

I have assumed that you are referring to your BTID when you say you want to change your username?

If that is correct see the following link

Can I change my BT ID security question and answer? | BT Help

Re: Account properties/email address

pssyche — Sat, 02 Dec 2023 19:23:20 GMT

Thanks for the reply. Appreciated.

However, the problem is that I can change the BT ID address to any other I own at <domain A> easily but not to an address at <domain b>. I can't save that change. I can use an address at <domain B> as the recovery address without issue.

any_username@xxxxxx.com is fine for the BT ID.

any_username@xxxxxx.email is not accepted for the BT ID.

any_username@xxxxxx.email is fine for the recovery address.

Thanks.

andy