This topic

Remove an old account from MyBT

CrystalKen — Sat, 25 Nov 2023 13:00:45 GMT

I've recently rejoined BT and have assigned my new account to MyBT but I can also still see my old account, please can this be removed.

Also when I'm under my new account I look under orders and can't see my pending order, I just get a technical error message.

DavidM — Sat, 25 Nov 2023 13:58:44 GMT

Hi @CrystalKen and welcome.

Thanks for posting about your MyBT. I can help. I'll drop you over a private message now so check your inbox and send me over the details.

Cheers

David

JohnC2 — Thu, 30 Nov 2023 14:51:50 GMT

Hi @CrystalKen, thanks for getting back to me to confirm that you had called the help desk and got this resolved.
Cheers

John