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Full Fibre upgrade order not closed

verkosh — Sat, 25 Nov 2023 14:31:16 GMT

I had full fibre fitted on the 17th of the November, However the order still shows as open.

Re: Full Fibre upgrade order not closed

verkosh — Tue, 28 Nov 2023 15:04:48 GMT

The order still hasn't moved to complete.

How long is it meant to take?

Re: Full Fibre upgrade order not closed

JohnC2 — Tue, 28 Nov 2023 15:36:37 GMT

Hi @verkosh, sorry you're still waiting for your order to complete.

The Full Fibre has been installed and is working I assume?
Did you change over to Digital Voice and if so is this working?

Cheers

John

Re: Full Fibre upgrade order not closed

verkosh — Tue, 28 Nov 2023 15:44:02 GMT

Hi John @JohnC2

Yes the full fibre was installed and is working fine.

We were changed over to digital voice and everythings working with that as well

Re: Full Fibre upgrade order not closed

JohnC2 — Tue, 28 Nov 2023 15:56:12 GMT

Hi Verkosh, thanks for confirming that for me. I'll sent you a Private Message so you you can get in touch with the Mod team and we'll get the order closed off.

We're very busy at the moment so it will take a few days to get to the case.

Cheers

John

Re: Full Fibre upgrade order not closed

PaddyB — Mon, 04 Dec 2023 19:25:01 GMT

Hi Christopher,

Thank you for sending in your details. I'm Paddy one of the Guides and Moderators here on the Community. I'm sorry there was a delay in that order completion. I've checked that order and it's now showing as completed.

I've gone ahead and closed the case I have but if you need anything else or have any questions, please get back to me.

Thanks,

Paddy