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BT account in credit after switch to EE Broadband

highnoon1966 — Sat, 25 Nov 2023 15:33:47 GMT

I have migrated over from BT Broadband to EE Broadband and I have had both my first bill from EE and my final bill from BT and my BT account is in credit after the final bill by approx £90 due to them crediting me for a few months free broadband on the move over to EE. What happens to that £90? will it be automatically refunded to my bank account, get moved over to my EE account or just sit in limbo?

Re: BT account in credit after switch to EE Broadband

DavidM — Sat, 25 Nov 2023 16:18:50 GMT

Howdy @highnoon1966 and thanks for posting.

Once the final bill for your BT broadband has been produced any credits will be sent back to your bank acount if you pay by direct debit.

Cheers

David

Re: BT account in credit after switch to EE Broadband

highnoon1966 — Sat, 25 Nov 2023 16:27:55 GMT

Hi @DavidM thanks for clearing that up, I do pay by direct debit so I'll keep an eye out for it arriving back in my bank account.