This topic

Upgrade Broadband without Digital Voice

kiddala — Sat, 25 Nov 2023 18:47:09 GMT

I'm trying to upgrade to Fibre Halo 3 but keep having to click options for Digital Voice. I don't use a landline so have no need for it but I can't see a way to not have it on my order. If I choose all the £0 options (keep old phone, etc..) I still have a £5 a month charge at the end.

Hopefully I'm missing something obvious and someone can point out I'm an idiot.

Re: Upgrade Broadband without Digital Voice

Keith_Beddoe — Sat, 25 Nov 2023 18:50:31 GMT

Try https://www.bt.com/broadband/broadband-without-landline

Re: Upgrade Broadband without Digital Voice

kiddala — Sat, 25 Nov 2023 19:26:39 GMT

If I then click on "Existing Customer" link I get taken to the upgrade offers with only the Digital Voice.

If I don't, then I don't see to get the Fibre Halo 3.

Thanks though, it gave me the option to Chat, though I've been waiting on them for 10 mins

Re: Upgrade Broadband without Digital Voice

imjolly — Sat, 25 Nov 2023 19:45:03 GMT

try phoning the retentions team 08007831401 they should be able to help you get broadband only

Re: Upgrade Broadband without Digital Voice

DavidM — Sun, 26 Nov 2023 10:16:51 GMT

Hi @kiddala and welcome back.

Thanks for posting about the regrade. The live chat guys should be able to sort this out for you but if you get stuck retentions will be happy to help on the number @imjolly has posted. Let us know how you get on.

Cheers

David