This topic

How to email customer services

Lambouk — Sun, 26 Nov 2023 20:40:48 GMT

Hi as to the title. How can I email customer support??? I changed from BT to EE, sent my stuff back (got the post office receipt). But I keep getting messages saying to send it back.
thanks

steve

Re: How to email customer services

gg30340 — Sun, 26 Nov 2023 20:59:58 GMT

You can not email BT Customer Services.

It is taking BT about three to four weeks to update their records after receipt of any returned items.

The emails you receive are automatically sent out after set times if the account has not been updated to say the items hae been returned.

If you have Proof of Postage or if you have the Receipt of Delivery BT Customer Services can update your account if you call BT on 0330.1234.150.

Or you could wait until at least four weeks have passed by which time your account should have been updated and no charge will be levied.

If a charge is levied post back on to the forum and further assistance will be offered.

Re: How to email customer services

Lambouk — Sun, 26 Nov 2023 23:25:43 GMT

Thanks a lot for the advice.

Re: How to email customer services

Lambouk — Tue, 09 Jan 2024 13:14:20 GMT

Hi. I tried to phone BT as I’ve just been charged for the missing items. I’m not happy being charged £143. I have proof I send the stuff.
Any help would be great. Thanks.

Re: How to email customer services

imjolly — Tue, 09 Jan 2024 14:57:26 GMT

as @gg30340 posted you need to contact CS 03301234150 or you can try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

they will be able to update your account

Re: How to email customer services

gg30340 — Tue, 09 Jan 2024 16:20:37 GMT

Did you not read message2. It told you what to do.

Re: How to email customer services

cms1 — Mon, 29 Apr 2024 11:37:07 GMT

As BT customers know your advise is rubbish. They still continue to send text messages. If you do not know the correct answer, do not mislead people. Having had this same problem for months, I can confirm that there is no way to email or send by text a copy of the P.O. receipt that BT repeatably ask for. People like you are just spreading the false illusion that they are dealing with a responsible company. They are not.

Re: How to email customer services

gg30340 — Mon, 29 Apr 2024 12:09:02 GMT

@cms1 wrote:

As BT customers know your advise is rubbish. They still continue to send text messages. If you do not know the correct answer, do not mislead people. Having had this same problem for months, I can confirm that there is no way to email or send by text a copy of the P.O. receipt that BT repeatably ask for. People like you are just spreading the false illusion that they are dealing with a responsible company. They are not.

It is your message that is rubbish. Nobody said you can email it.

As it would appear you either did not read the post or can not understand it you should re read what was posted you will see that you call BT with your Proof of Postage etc. You give the information that is on the Proof of Postage or Delivery to the Customer Service rep and they will update your account.

Re: How to email customer services

Centurino — Mon, 15 Dec 2025 18:45:53 GMT

You can't email BT in 2025. Brilliant.

Re: How to email customer services

Kimberlin — Mon, 15 Dec 2025 22:42:04 GMT

@Centurino

That’s quite impressive resurrecting a thread started over 2 years ago. I’m assuming your reason for doing so was to reaffirm that even now, almost in 2026, that you can’t email BT?

Re: How to email customer services

cms1 — Tue, 16 Dec 2025 15:32:38 GMT

Exactly. What a stupid situation. BT has not got an email address. They are obviously frightened they may have to answer questions. Their customer services seem to manage by not giving a straight answer to any query. I am sure that somewhere in the Country, there is a person that did not want to buy something just required a simple answer to a query actually got a CORRECT answer. Myself, I have never managed it. Despite spending hours on hold and trying to get through to the right Dept. Even when you tell them who you need to talk to, (because you spoke to them the day before they still refuse to connect you) Surely BT must have the worst Customer Services ever.