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Returned BT Kit but still charged

DanLilley — Mon, 27 Nov 2023 11:08:11 GMT

I returned the Smart Hub 2 and TV Box Pro in the same bag but got charged for not returning the TV Box Pro, despite BT receiving the bag as I had an email confirmation for returning the Smart Hub 2. Can I get a refund on this?

Re: Returned BT Kit but still charged

JohnC2 — Mon, 27 Nov 2023 12:18:16 GMT

Hi @DanLilley, welcome to the forum and sorry you've been charged for a piece of equipment you've returned to us. We can refund the amount back to you if the charge was raised less than 2 years ago. I've sent you a Private Message so you can get in touch with the Mod team to resolve this.

Cheers

John

Re: Returned BT Kit but still charged

NeilO — Thu, 30 Nov 2023 15:51:14 GMT

Hi @DanLilley thanks for getting in touch with your details, I called there but missed you. I've marked the equipment as returned and that will automatically refund the charge.

Cheers

Neil