This topic

How to download a bill?

Rob190 — Thu, 23 Nov 2023 11:13:01 GMT

I'm trying to download my current bill from BT using the link at https://my.bt.com/s/apps/appsbills/index.html#/yourbills

I just get the following message:

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Re: How to download a bill?

Anonymous — Thu, 23 Nov 2023 11:38:30 GMT

Just checked & got the same. Also noticed the browser tab is now headed EE: Bill History.

So best guess is yet another half-arsed attempt the amend the web site...

Re: How to download a bill?

odnekkendo — Thu, 23 Nov 2023 11:44:26 GMT

same here, even for older bills too.

Re: How to download a bill?

Jane2018 — Sat, 25 Nov 2023 14:31:20 GMT

Same here on both my completely separate BT accounts. It sounds like all bills cannot be accessed today so a general issue BT need to sort out. As I will not pay until I can see the bill I hope they sort it out today. (I preferred paper bills by post which I still get for one account but that has not arrived by post as yet).

Re: How to download a bill?

DavidM — Sat, 25 Nov 2023 15:43:54 GMT

Thanks for the feedback guys.

Sorry you're having problems viewing the bills. We're aware of an issue and are working to fix asap.

Cheers

David

Re: How to download a bill?

TimCurtis — Sat, 25 Nov 2023 15:49:17 GMT

There was an issue on Thursday (23/11) but as of late yesterday it seems fine and certainly was for me just now.

I'm using Firefox on a Win10 PC but when it was a problem for me I tried MS Edge and that was fine.

Maybe try clearing cookies as a first step.

This was the error I was seeing:-

Re: How to download a bill?

Jane2018 — Sat, 25 Nov 2023 15:57:34 GMT

Thanks. I failed on my usual firefox earlier today but the tip on here to try another browser just worked and I was able to download on Microsoft Edge both bills one on each account and print them (and pay the one that is not on direct debit) so all is well.

Unable to download Bill - 404 error message

decembersangel — Sun, 26 Nov 2023 01:57:44 GMT

Hi 👋
Anyone else having a problem downloading their bill??🤔

I received the usual email stating my bill is ready and when I tried downloading it I got this message......

I haven't changed any settings on my laptop since saving my last bill so I don't think it would be that😶

Any suggestions???

Ta kindly x x x

Re: Unable to download Bill - 404 error message

Anonymous — Sun, 26 Nov 2023 08:18:33 GMT

It was broken by BT on Thursday.

https://community.bt.com/t5/Bills-Packages/How-to-download-a-bill/m-p/2329486

Re: Unable to download Bill - 404 error message

RIC9380 — Sun, 26 Nov 2023 10:18:37 GMT

Yep. Was unable to view and download my bill Saturday evening but have been able to do that this morning.

RIC9380

Re: Unable to download Bill - 404 error message

DavidM — Sun, 26 Nov 2023 10:57:20 GMT

Hi @decembersangel and thanks for posting.

Sorry you're not able to download the bill. Can you try again and let me know if it's working?

Cheers

David

Re: Unable to download Bill - 404 error message

Anonymous — Sun, 26 Nov 2023 11:09:45 GMT

@DavidM

Not sure how @RIC9380 managed it but it's still broken. Tried Firefox, Edge & Chrome & all the same. That's using this link at the bottom of the Bills page:

The MyBT app goes through the motions of downloading, says it's complete but the PDF is then nowhere to be seen.

Re: Unable to download Bill - 404 error message

DavidM — Sun, 26 Nov 2023 11:10:05 GMT

Thanks for that @Anonymous

Lets see how @decembersangel gets on.

Cheers

David

Re: Unable to download Bill - 404 error message

RIC9380 — Sun, 26 Nov 2023 11:50:23 GMT

Downloaded no problem at 10:16 this morning. How strange!

RIC9380

Re: Unable to download Bill - 404 error message

DavidM — Sun, 26 Nov 2023 12:21:15 GMT

That's great to hear @RIC9380

Cheers

David

Error message on requesting bill download

Anthony_Ralph — Sun, 26 Nov 2023 21:27:15 GMT

Simple question really, why does this error message come up when requesting a pdf of the current bill?

Regards Anthony

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

Re: Unable to download Bill - 404 error message

u22961 — Mon, 27 Nov 2023 20:35:39 GMT

I am getting the same issue, tried various browsers, cleared cache, and also get the same in the iOS based BT mobile app....404 😞

Re: How to download a bill?

u22961 — Mon, 27 Nov 2023 20:28:26 GMT

Still not working 2 days later...any update? Thanks

Re: Unable to download Bill - 404 error message

doowbob — Tue, 28 Nov 2023 08:59:59 GMT

Still no luck here; the same 404 message everyone else is getting. Multiple download links tried, all resulting in the same error.

Re: How to download a bill?

TimCurtis — Tue, 28 Nov 2023 09:37:05 GMT

@u22961

Well it still fails with Firefox on my Win10 PC but works OK with Edge so seems more an incompatibility issue with Firefox from my perspective.