https://community.bt.com/t5/Bills-Packages/Re-Remove-old-BT-ID/m-p/2332109#M162905 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/294360">@omar_r6</a></SPAN>, welcome to the forum and thanks for posting. Sorry you've an old account linked to your BTID and it's causing issues.</P> <P>If so set up another BTID with an email address that has not been used as a BTID before and it will work ok.&nbsp;<BR />If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you fix this.&nbsp;</P> <P>Cheers</P> <P>John</P> Mon, 04 Dec 2023 13:07:40 GMT JohnC2 2023-12-04T13:07:40Z https://community.bt.com/t5/Bills-Packages/Re-Remove-old-BT-ID/m-p/2331995#M162904 <P>i am having the same problem where a guide mess my account up rather than discount my old account they give me a new account now they cannot remove it</P> Sun, 03 Dec 2023 19:03:21 GMT https://community.bt.com/t5/Bills-Packages/Re-Remove-old-BT-ID/m-p/2331995#M162904 omar_r6 2023-12-03T19:03:21Z https://community.bt.com/t5/Bills-Packages/Re-Remove-old-BT-ID/m-p/2332109#M162905 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/294360">@omar_r6</a></SPAN>, welcome to the forum and thanks for posting. Sorry you've an old account linked to your BTID and it's causing issues.</P> <P>If so set up another BTID with an email address that has not been used as a BTID before and it will work ok.&nbsp;<BR />If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you fix this.&nbsp;</P> <P>Cheers</P> <P>John</P> Mon, 04 Dec 2023 13:07:40 GMT https://community.bt.com/t5/Bills-Packages/Re-Remove-old-BT-ID/m-p/2332109#M162905 JohnC2 2023-12-04T13:07:40Z