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100 Pound Reward Card

CRigby02 — Mon, 04 Dec 2023 13:32:53 GMT

I claimed my 100 pound reward I got with my Broadband on the 17th November but still haven't recived it. I have emailed BT Rewards and they have said they haven't recieved and order and asked for my VOL number, which I haven't been given. Is there any chance this could be sorted?

Many thanks, Charlie

Re: 100 Pound Reward Card

imjolly — Mon, 04 Dec 2023 13:37:17 GMT

Log into your MyBT on the web and then go to: www.bt.com/trackmyorder and you'll see a list of your orders - see if you can see Vol number there

Re: 100 Pound Reward Card

JohnC2 — Mon, 04 Dec 2023 15:10:39 GMT

Hi @CRigby02, has your service been active for more than 14 days? As you've claimed the reward it would be automatically sent after your service has been active for more than 14 days.

Cheers

John

Re: 100 Pound Reward Card

CRigby02 — Mon, 04 Dec 2023 19:56:16 GMT

Ahhh that will be why! Thank you.