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Cannot view my bills

Jonesl14 — Thu, 23 Nov 2023 09:44:33 GMT

Hello ever since I’ve been a bt customer I can’t view my bills online or access anything within the app or via a web browser, I do have another account number also which is an old account not sure if that may be causing a problem?

thanks.

Re: Cannot view my bills

NeilO — Thu, 23 Nov 2023 12:29:00 GMT

Hi @Jonesl14 it could be causing problems, I'll send you a private message so you can contact the moderators and we'll be happy to help.

Thanks

Neil

Re: Cannot view my bills

DavidM — Mon, 04 Dec 2023 14:22:50 GMT

Thanks for sending over the details @Jonesl14

Sorry for the late reply. I'm glad I got this sorted for you.

All the best

David